Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPIM413 Mapping and Delivery Guide
Assist with preparations for conciliation and review hearings

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSPIM413 - Assist with preparations for conciliation and review hearings
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to assist personal injury management agents or insurers at formal or informal conciliation and review hearings. It applies relevant State or Territory legislative requirements in relation to personal injury management, knowledge of organisation policies and procedures and external conciliation processes.It applies to individuals who have a broad knowledge base of the sector and well developed organisational skills to assist with preparation of a case and/or technical information.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:

office equipment, technology, software and consumables

organisational records, policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Gather information for hearings of disputes
  • Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided
  • Obtain additional information from relevant parties as required and provide to stakeholders
  • Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements
       
Element: Brief representatives for hearing
  • Collate all relevant and required information into organised files
  • Provide a clear and thorough verbal and/or written briefing of information collected and available on file
  • Outline and discuss any potential problems or issues that may impact on the case
  • Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required
       
Element: Follow up on outcomes
  • Process all forms and collate documentation in required timelines
  • Clearly and promptly notify relevant parties about outcomes
  • Accurately update records and file according to organisational guidelines
  • Follow up on required actions emanating from the conciliation or review hearings
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather information for hearings of disputes

1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided

1.2 Obtain additional information from relevant parties as required and provide to stakeholders

1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements

2. Brief representatives for hearing

2.1 Collate all relevant and required information into organised files

2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file

2.3 Outline and discuss any potential problems or issues that may impact on the case

2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required

3. Follow up on outcomes

3.1 Process all forms and collate documentation in required timelines

3.2 Clearly and promptly notify relevant parties about outcomes

3.3 Accurately update records and file according to organisational guidelines

3.4 Follow up on required actions emanating from the conciliation or review hearings

Evidence of the ability to:

interpret and comply with industry and organisational obligations and objectives

effectively prepare files and information to represent the agent's or insurer's interests at review hearings

assist and brief representatives prior to and at the conciliation or review hearing as required

follow up on outcomes and finalise all documentation.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the relevant parties in the personal injury management sector

describe the key features and steps in conciliation and review hearing procedures and requirements

outline critical features of common law, legal systems and procedures, and relevant Acts relating to conciliation and review hearings

outline the key organisational policy, procedures, underwriting guidelines and authorities

analyse and interpret industry and organisational policy wording

describe the key industry compliance requirements

identify the key features and uses of relevant information and communications technology systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather information for hearings of disputes

1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided

1.2 Obtain additional information from relevant parties as required and provide to stakeholders

1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements

2. Brief representatives for hearing

2.1 Collate all relevant and required information into organised files

2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file

2.3 Outline and discuss any potential problems or issues that may impact on the case

2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required

3. Follow up on outcomes

3.1 Process all forms and collate documentation in required timelines

3.2 Clearly and promptly notify relevant parties about outcomes

3.3 Accurately update records and file according to organisational guidelines

3.4 Follow up on required actions emanating from the conciliation or review hearings

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided 
Obtain additional information from relevant parties as required and provide to stakeholders 
Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements 
Collate all relevant and required information into organised files 
Provide a clear and thorough verbal and/or written briefing of information collected and available on file 
Outline and discuss any potential problems or issues that may impact on the case 
Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required 
Process all forms and collate documentation in required timelines 
Clearly and promptly notify relevant parties about outcomes 
Accurately update records and file according to organisational guidelines 
Follow up on required actions emanating from the conciliation or review hearings 

Forms

Assessment Cover Sheet

FNSPIM413 - Assist with preparations for conciliation and review hearings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM413 - Assist with preparations for conciliation and review hearings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: